These Terms of Service ("Terms") govern your access to and use of Jaipur Cabs, available at jaipurcabs.trip-ok.com (the "Platform"), operated by Trip-OK TourTech ("Company", "we", "us", "our"), the registered business name under which this service is listed on the Udyam Registration portal. Jaipur Cabs is a dedicated cab-booking brand and subdomain of trip-ok.com.
By creating an account, making a booking, registering as a driver-partner or fleet owner, or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Platform.
Jaipur Cabs operates an asset-light business model: we do not own, lease, or hold title to any vehicle listed on the Platform, and we do not employ any Driver-Partner. Jaipur Cabs is a technology platform that connects Travellers/Commuters with independent Fleet Owners and Driver-Partners, acting solely as an intermediary bridge that facilitates discovery, booking, and payment.
All transportation services are provided by independent third-party Fleet Owners and Driver-Partners, who own or supply the vehicle and who are solely responsible for the actual carriage of passengers, vehicle roadworthiness, driver licensing, and compliance with applicable motor vehicle and transport laws. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between Jaipur Cabs/Trip-OK TourTech and any Fleet Owner or Driver-Partner.
You must be at least 18 years old and capable of entering into a binding contract under Indian law to register on the Platform. You agree to provide accurate, current, and complete information during registration and to keep it updated.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at the contact details below if you suspect unauthorized use of your account.
Driver-Partners and Fleet Owners are additionally required to complete document verification (driving licence, vehicle registration, permits, and identity proof) before their listing becomes active, as described during the registration flow.
Fares displayed on the Platform are estimates based on distance, vehicle category, demand, and route, unless stated as fixed. Final fare may vary based on actual route taken, waiting time, tolls, parking, state permits, and other applicable charges, which are communicated at the time of booking where possible.
Payments may be made via the payment methods offered on the Platform (cash to the Driver-Partner, online payment, or other methods as enabled). Where online payments are processed through a third-party payment gateway, that gateway's terms and privacy practices also apply.
We do not guarantee availability of a specific vehicle, driver, or fare at all times, and bookings are subject to confirmation.
Either the Traveller/Commuter or the Driver-Partner/Fleet Owner may cancel a Booking prior to the trip commencing, subject to any cancellation window or fee shown at the time of booking. Repeated or last-minute cancellations may attract a cancellation charge and may affect your ability to use the Platform.
Refunds for prepaid bookings that are cancelled within the permitted window, or that cannot be fulfilled due to a fault on our end (e.g. no driver available after confirmation), will be processed to the original payment method within a reasonable period, typically 5–7 business days, subject to the payment gateway's own processing timelines.
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Jaipur Cabs reserves the right to verify, suspend, or deactivate any Driver-Partner or Fleet Owner listing that fails to meet these obligations or that receives repeated, substantiated complaints.
Jaipur Cabs runs on Trip-OK World Core, the shared technical backend used across Trip-OK's tourism, hotel, and transportation products. This means driver, vehicle, booking, and related records may be stored and processed within this shared infrastructure to enable core functions such as driver matching, route/fleet management, and multi-brand operations under Trip-OK.
Use of the Platform constitutes consent to this shared processing, subject always to the safeguards described in our Privacy Policy.
The Platform is provided on an "as is" and "as available" basis. While we take reasonable steps to verify Driver-Partner and Fleet Owner documentation, we do not guarantee the conduct, driving standard, or safety record of any Driver-Partner, nor the mechanical condition of any vehicle beyond the documents submitted at registration.
To the maximum extent permitted by law, Jaipur Cabs and Trip-OK shall not be liable for any indirect, incidental, or consequential loss arising from use of the Platform, or from the acts or omissions of any independent Driver-Partner or Fleet Owner. Nothing in these Terms excludes liability that cannot be excluded under Indian law, including liability arising from gross negligence or wilful misconduct on our part.
Travellers are encouraged to ensure they hold appropriate personal travel/accident insurance for their journey. Vehicle insurance is the responsibility of the Fleet Owner/Driver-Partner as required by law.
All trademarks, logos, designs, and content on the Platform, including the Jaipur Cabs name and brand mark, are the property of Trip-OK TourTech or its licensors. You may not copy, reproduce, or use them without prior written permission.
We may suspend or terminate your access to the Platform, with or without notice, for violation of these Terms, fraudulent activity, safety concerns, or repeated substantiated complaints. You may stop using the Platform and request account deletion at any time by contacting us as described below.
You agree to indemnify and hold harmless Jaipur Cabs, Trip-OK TourTech, and their officers and representatives from any claim, loss, or damage arising from your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.
In accordance with applicable Indian law, complaints regarding the Platform, a Booking, or the conduct of a Driver-Partner/Fleet Owner may be raised with our Grievance Officer using the contact details below. We aim to acknowledge grievances within 48 hours and resolve them within 30 days.
These Terms are governed by the laws of India. Courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any dispute arising from these Terms or your use of the Platform, subject to applicable consumer-protection forums you may also be entitled to approach.
We may update these Terms from time to time. Material changes will be notified on the Platform. Continued use after changes take effect constitutes acceptance of the revised Terms.
Business Name: Trip-OK TourTech (registered on Udyam Registration Portal)
Brand / Platform: Jaipur Cabs — jaipurcabs.trip-ok.com
Registered Address: B-87, Sahyog Apartment, Tower 1, Vidyadhar Nagar Sector 6, Jaipur – 302039, Rajasthan, India
Email: geeta.meena20@gmail.com
Phone: +91 8905982658
[Add Udyam Registration Number, GSTIN (if applicable), and a dedicated Grievance Officer name/email here.]